Information Technologies (IT) Support

​​​​​Public Safety Technology Services Section

The State Patrol has a proud tradition of providing advanced information services (IS) technologies for its staff and for public safety agencies across Wisconsin.  If you enjoy supporting critical systems for traffic safety and public safety professionals, a challenging and rewarding career with the State Patrol could be right for you.

The State Patrol - Public Safety Technology Services Section employs IS professionals in the following areas:

  • IS Business Automation
  • IS Comprehensive Services
  • IS Network Services
  • IS Resources Support Technician
  • IS Systems Development Services
  • IS Technical Services

This team of professionals is responsible for supporting the internal IS assets of the State Patrol as well software made available to law enforcement across Wisconsin.  

​Units within the Public Safety Technology Section include the following:

  • Crash Records Unit - This team provides front line phone and email support for law enforcement and the public for a host of crash data collection systems. Unit members serve as the data stewards for Wisconsin crash data as well as performing mandatory fatal crash reporting through the federal Fatality Analysis Reporting System (FARS).

  • MACH Unit - The members of this unit administer the Mobile Architecture for Communications Handling (MACH) software that serves as the computer aided dispatch software for the State Patrol and Wisconsin DNR Conservation Wardens. The State Patrol hosted MACH software is also in use by nearly 200 additional public safety agencies within Wisconsin.

  • Pr​oduction Support Unit - This group is responsible for the support of internal IT/IS infrastructure, as well as providing IT user support for State Patrol officers, dispatchers and civilian staff. Supported devices include servers and load balancers, laptop and desktop computers, software and internal applications.

  • TraCS Unit – The members of this unit develop and maintain a suite of nearly 20 forms for use by all Wisconsin law enforcement agencies through the Traffic and Criminal Software (TraCS), a data collection tool. Forms created and supported by the unit include, but are not limited to, the DT4000 Crash Report, the Uniform Traffic Citation, the Natural Resources Citation, the Non-Traffic Citation, the Warning Form and the Driver Condition Report. Beyond form development, unit members provide phone and remote support for TraCS user agencies across Wisconsin as well as hosting an annual Statewide TraCS Users Conference training event.